A Case Study in Personal Knowledge Management and Networking

This week I’ve started thinking more analytically about how I process information I come across on the Internet.  At the risk of making myself very vulnerable by exposing how I manage my personal knowledge and professional networking, here is an overview of an average 15 minute session.

Today this process started with coming across a Kineo video on YouTube that caught my attention.  This video was “Learning Insights 2013: Learning at the Speed of Need” – an interesting video, but now over a year old.  So I went to the City and Guilds Kineo YouTube channel to see if they had a more recent video on this topic.  Whilst I was there I “subscribed” to their channel and added this to a number of other YouTube channels I’ve previously subscribed to.  The video on “Learning Technology Trends for 2014 – 2015” caught my eye and whilst I liked the design of this video, it was short and directed viewers to the events section of the Kineo website.  I pinned this video to my Pinterest “Design” board for viewing at a later time, ticking the “Post to Twitter” option which tweets a link back to my Pinterest board.  I then moved on to the Kineo website.

When visiting a website, I invariably look for the “About” page and the “Resources” page.  I found out on their “About Us – Who we are” page that Kineo is a “global workplace learning company”.  I then went straight to the “Kineo Pacific” link (because I’m located in Australia!) and found out that their operations in the Pacific region began in 2011 and they claim to now have one of the biggest e-Learning teams in Australasia.  A quick scroll through the “Meet some of the team” section and I noted instantly that my eye was draw more to the team member overviews with photos.  One of the team members had a really interesting quote against his overview:

“I have a strong passion for the value of lifelong learning and its positive benefits for both individuals and company performance. I am especially excited about the role technology is increasingly playing in creating more engaging and effective learning. I love working closely with organizations to help them maximize the impact of workplace learning and development using innovative and world-leading approaches”.

There was only generic contact information for Kineo, so I did a search of LinkedIn and found this Kineo employee.  A quick scroll through his public profile and I found out we had seven connections in common.  I’ve now sent an invitation to connect to this person and hope he will accept my invitation and become part of my network!  I realised I’m already a member of the Kineo e-Learning Professionals group on LinkedIn and see some familiar faces in there, so have resolved to visit the discussions area of this group and start contributing – one of my goals for 2015!!  One of the discussions that caught my eye was the one which asked members to complete a survey on Hopes and Challenges for 2015 which I did!

On clicking on the Promotions tab of this LinkedIn group, I found a post about The Learning Assembly Australia 2015 which I noted had been posted only 2 months ago and referred to an event in Melbourne in February 2015.  The link in this article took me to The Learning Assembly Australia event page where I was able to view the Interactive Highlights of the event and was delighted to once again see some familiar names on this page – Ryan Tracey, who is heading the M-Learning table as an expert in this field, and Matt Guyan, a fellow Articulate e-Learning Heroes Community member who has been given credit for contributing to research and development for this event.  A link from the “Contact Us” page took me to The Ark Group Australia website, and from here I found the Ark Group Australia Showcase Page on LinkedIn where I clicked on Follow.  I’ve also sent an email off for more information on the agenda for this event – should be a great networking opportunity and the bonus is it’s in Melbourne where I live.

The other page I invariably look for on a website is the “Careers” page.  Kineo has an extensive Careers page, including an introduction that says they are “always looking for more people who share our passion for learning and delivering great customer service”.  The Kineo Pacific page had limited current opportunities, but an impressive overview of why you should work for them.  A quick look at other pages such as Clients, Case Studies and Services – e-Learning and I decided to add this website to the “Inspiring websites and blogs” section of the My Toolkit page of my e-Portfolio.

Whilst I was scrolling through the Resources – Top Tips section of the Kineo website I came across an article on “How To Design For Multiple Personas in Your LMS”.  Having previously touched on persona creation in relation to end user training, I was interested in this article which also pointed to other references, including a webinar recording on YouTube which I marked to “Watch Later”.  I then added the link to this article to my Diigo and while I was there did a search for all items tagged “Personas”.  I came across this article on “Replacing Personas with Characters” which I found totally engrossing.  This led me to discover this awesome Random Users Generator  which I added to My Toolkit, as well as a “Character Template” for downloading from Google Docs.  The article also referenced cognitive biases and linked to Wikipedia, and to a page on Inc.com with a video “Nobel Laureate Daniel Kahneman on Making Smarter Decisions” which is on cognitive bias and errors that can affect decision-making.  It also took me to the Medium site “where readers and writers connect” (which I’ve also now added to My Toolkit) and to Down the Rabbit Hole – Writings by Alan Clement  (the author of the article on personas), as well as to the Medium profile of Alan Clement which led me to his Twitter profile – and I’m now following him.  During this process I also signed up to Medium and Inc.com – both free accounts and added Inc.com to My Toolkit.

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A little self-analysis here tells me that in a very short time I’ve visited YouTube, Pinterest, LinkedIn, Diigo, Google Docs, Twitter and several websites I had never visited before, completed a survey, found a YouTube webinar I want to watch and a professional development and networking event I would like to attend, sent an invitation to connect through LinkedIn, followed a couple of people on Twitter and an organisation on LinkedIn, signed up to a couple of online resources, added some resource links to the My Toolkit section of my e-Portfolio and found some articles to read on a range of topics, from personas to cognitive bias.  What I’m not sure about is whether I have done this effectively – but this is something I will be looking at more closely this year.

Feel free to share your personal knowledge management tips and tricks by adding a comment to this page.

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